Laundry questions, answered

If you are anywhere in London's 33 boroughs, yes. We collect from your door, so the nearest laundry is the one that comes to you. Find your borough on our areas page.

Wash & fold is for everyday clothes, towels and bedding that can go in water: washed, dried and folded. Dry cleaning cleans with solvents instead of water, for suits, wool coats, silk and anything labelled dry clean only.

Yes: short-let and Airbnb linen, hotel and guest-house linen, restaurant and café textiles, gym towels, and spa and salon linen, on a regular collection.

Empty the pockets, put delicates in a separate bag with a note, and point out any stains and what caused them. That is all.

All 33 London boroughs, from the City out to Havering and Hillingdon. Tell us your postcode when you ask for a quote.

Both. Airbnb hosts, hotels, restaurants, cafés, gyms, spas and salons on a regular round, and households whenever they need us.

Home laundry is priced by weight or by the item, and business linen by the item, all listed on our prices page. Large or regular business volumes get a quote.

No long contract to start. Try a few collections and keep going if it works for you.

Tell us straight away. Every business bag is counted in and out, and we will put it right.

Everyday washing is priced by weight, and shirts, dry cleaning, duvets and business linen by the item. Curtains are priced by the square metre. Every price is on our prices page.

Yes, on orders of £50 or more, anywhere in London's 33 boroughs. Smaller orders pay a delivery charge of [to confirm: delivery charge on smaller orders].

Home prices include VAT. Business prices are shown without VAT.

For homes the minimum order is [to confirm: home minimum order]. For businesses the minimum per collection is [to confirm: business minimum per collection].

Yes, ask for express when you book. Express service: [to confirm: express price].

Tell us where to collect from and where to leave it. A concierge, neighbour or porter is fine.

Yes. Point them out when you book and we will follow the care label.

Our wash and fold is £18.50 for up to 6 kg, then £3.00 for each extra kilo, including VAT. A 6 kg bag is roughly a week of washing for one person.

Anywhere in London’s 33 boroughs, yes. We collect from your door, concierge or neighbour, so you never need a launderette nearby.

Everyday clothes, underwear, socks, gym kit, children’s clothes and towels. Anything dry-clean only, or that needs ironing, should go in a separate bag with a note.

Collection and delivery are free on orders of £50 or more. Smaller orders pay [to confirm: delivery charge on smaller orders].

Our usual turnaround is [to confirm: usual turnaround time]. Ask for express if you need it back sooner: [to confirm: express price].

Yes. Lights, darks and delicates are sorted and washed apart, at the temperature the care labels allow.

No. Every order is washed on its own.

Tell us when you book and we will do our best to follow it.

Ironing only is £1.80 an item, and £2.00 for a shirt, including VAT. Washed and pressed shirts are £3.00 each.

If you live anywhere in London’s 33 boroughs, we collect your ironing from the door and bring it back pressed, so no local shop is needed.

No. Send them clean for ironing only, or let us wash them first; mark the bag so we know which.

Shirts, dresses and trousers come back on hangers. Bed linen comes back pressed and folded.

Yes. We press each fabric at the heat its care label allows, from cotton to linen and viscose, and ask before pressing anything that looks at risk.

Our usual turnaround is [to confirm: usual turnaround time].

Yes. Mark the bag as ironing only.

Yes, sheets and duvet covers can be pressed and folded.

A two-piece suit is £16.50, a dress £14.50, a coat £16.95 and trousers £8.50, including VAT. Every item is on our prices page.

Yes, anywhere in London’s 33 boroughs. We collect from your home, office reception or concierge and return it on a hanger, so the nearest dry cleaner is your front door.

Anything with a dry-clean-only label, most tailored suits and jackets, wool coats, silk and many evening dresses. If you are unsure, send it and we will check the label first.

Point out any stain and what caused it. We treat it before cleaning; fresh stains come out far more easily than old ones, and we tell you if one will not shift.

Our usual turnaround is [to confirm: usual turnaround time].

Yes. Down and puffer coats are £26.00 each and are dried slowly so the filling stays even.

Ask us with a photo and the label. Some need a specialist and we will tell you honestly.

Ask us first with a photo, as leather and suede need specialist cleaning.

Synthetic duvets are £21.00 / £26.00 (single / double) and feather duvets £23.00 / £29.00, including VAT. King and super king sizes are on our prices page.

A king-size duvet barely fits a home machine and rarely dries properly on a radiator, which leaves it musty. We wash in large machines and dry it all the way through.

Yes. Synthetic pillows are £10.00 / £14.00 (synthetic / feather).

If you are anywhere in London’s 33 boroughs, we collect your duvets from the door, so there is no need to carry them to a launderette.

Some silk and wool duvets need dry cleaning instead. Check the label or send a photo when you book and we will tell you which.

Our usual turnaround is [to confirm: usual turnaround time]. Duvets need longer drying than everyday washing.

Yes. Feather and down are washed gently and dried long and slow so the filling stays even.

Most people wash theirs once or twice a year, and pillows a little more often.

Unlined or lined curtains are £9.50 per square metre, thermal or blackout £11.00 and heavy fabrics £12.50, including VAT.

Measure each curtain’s width by its drop in metres and multiply. Two curtains each 1.5 m wide and 2 m long are 6 square metres in total.

It depends on the fabric and lining. We check each pair first and choose washing or dry cleaning to avoid shrinking, then tell you which.

Yes. Blackout and thermal linings need gentler handling, which is why they are priced separately.

Anywhere in London’s 33 boroughs we collect your curtains from the door once you have taken them down.

Our usual turnaround is [to confirm: usual turnaround time]. Large or heavy curtains can take longer to dry and press.

Not at the moment. Take them down and we collect them from you.

We check the label and fabric first and choose washing or dry cleaning to avoid shrinking.

A shirt washed and pressed on a hanger is £3.00, or 5 for £14.00, including VAT.

Anywhere in London’s 33 boroughs, yes: we collect from your home or office reception and return the shirts on hangers.

Yes. Collars and cuffs are treated before every wash, because that is where marks build up.

Yes, choose hangers or folded when you book. Folded is handy if you pack them for travel.

Our usual turnaround is [to confirm: usual turnaround time]. A weekly collection means the next week’s shirts are always ready.

Most shirts are washed and pressed, which is gentler and cheaper. Silk or dry-clean-only shirts go through dry cleaning instead.

Tell us light, medium or none when you book.

Yes. Pick a day and we collect every week.

With us a changeover set washed from your own linen costs £9.50 for a single, £14.50 for a double and £15.50 for a king, excluding VAT. A set is the sheet, duvet cover, pillowcases and bath and hand towels.

Everything one bed and its guests need between stays: a fitted or flat sheet, a duvet cover, pillowcases, and bath and hand towels. We wash, dry and fold each set together so it can go straight back on the bed.

Yes. Tell us your check-out days and we plan collections around them. Hosts with frequent stays usually book a regular round so linen is always moving.

If your short let is anywhere in London’s 33 boroughs, yes. We collect from the flat, the concierge or your cleaner, so the nearest laundry is the one that comes to your door.

Collection and delivery are free on orders of £50 or more, which most hosts reach with three or four sets. Smaller orders pay [to confirm: delivery charge on smaller orders].

Our usual turnaround is [to confirm: usual turnaround time]. If you have a tight changeover, tell us the check-in time when you book and we will say honestly whether we can meet it.

Yes. Many hosts have the cleaner leave the bags for us and take in the clean ones. Tell us how your handover works when you ask for a quote.

Not at the moment. We wash the linen you own. Ask us if you need a hand choosing hard-wearing sets.

We price hotel linen by the item: a double sheet is £1.35 / £1.50 (single / double), a pillowcase £0.80 and a bath towel £1.45, excluding VAT. Large regular volumes get a quote per kilo.

Yes. Small places are exactly who we built this for. There is no long contract to start, and we can begin with one or two collections a week.

Every bag is counted when we collect it and counted again when we bring it back, so you can check the numbers against your housekeeping sheet.

Yes. Reception, housekeeping and kitchen uniforms can travel in the same collection and come back pressed. Staff uniform pieces are £2.75 each.

Not at the moment. We wash and press the linen you own. Ask us if you are thinking about adding hire later.

Our usual turnaround is [to confirm: usual turnaround time]. We set collection days with you so housekeeping always knows when stock comes back.

Tell us roughly how many rooms you have and how often they turn over. We will tell you honestly what we can handle.

Yes. Small places are exactly who we built this for.

Napkins are £0.45 each, tablecloths £2.40 / £4.20 (small / large) and chef jackets £2.20, excluding VAT. Mixed loads can also go by weight at £3.20 a kilo.

We treat food and grease marks before the wash rather than washing over them. Most come out; if one will not shift, we tell you instead of sending it back as clean.

Yes. Chef whites are washed apart from coloured linen so they stay white and do not pick up dye.

We plan pickups and drop-offs around your service so they never land in the middle of a rush. Tell us when the kitchen opens and closes when you ask for a quote.

The minimum per business collection is [to confirm: business minimum per collection], and collection is free on orders of £50 or more.

No, we wash the table linen you own. If you need hire as well, ask us when you request a quote.

Tell us when your kitchen closes and we will say what pickup times we can offer.

Most of the time, yes, especially if it reaches us quickly. If a mark will not move, we tell you rather than send it back as if it were clean.

Yes. One bag a week is fine; you do not need hotel volumes to use us. Many cafés pay by weight at £3.20 a kilo.

Aprons are £1.00 each, excluding VAT. Tea towels and cleaning cloths usually go by weight.

We treat aprons and cloths for the milk, coffee and syrup marks a coffee bar leaves before they are washed. Old set-in stains may fade rather than vanish, and we will tell you.

No. Cleaning cloths are always washed separately from aprons and table linen.

If your café is in any of London’s 33 boroughs, we collect from the door on a day that suits you, so you never need to find a launderette nearby.

Yes. Pick a day each week and the bag goes without anyone having to remember it.

Ask for a quote with what you wash in a normal week. It is often less than staff time spent at the launderette.

Removable covers, yes. Tell us the size and fabric and we will confirm.

Gym towels are £0.90 each and bath towels £1.45, excluding VAT. Large towel loads can go by weight at £2.40 a kilo.

Towels go on a hot wash to deal with sweat and smell, then are dried all the way through. Towels that come back damp are what make a stack go musty, so we never send them back damp.

Yes, if your towel stock needs it. Tell us roughly how many towels you use on a busy day and we will suggest a schedule.

Yes. Yoga, Pilates and boxing studios and personal trainers are welcome, including blankets, mat towels and hand wraps.

Yes. Trainer kit and staff uniforms can go in the same collection. Uniform pieces are £2.75 each.

The minimum per business collection is [to confirm: business minimum per collection], and collection is free on orders of £50 or more.

Yes, if your towel stock needs it. Tell us how many towels you use on a busy day.

Yes. Hand wraps go in mesh bags so they do not tangle.

Hand towels are £0.90, bath towels £1.45 and bathrobes £4.95 each, excluding VAT. Large towel loads can go by weight.

We treat for oil before the wash. Towels with months of built-up oil may need more than one wash; we will tell you if that is the case.

Robes and towels are dried at the right heat so they keep their softness, and removing oil and product build-up is what stops them going hard and stale.

Yes, but set dye usually stays. Many salons keep a set of dark towels just for colour work.

Yes. Barbers, hair and beauty salons with towel and gown loads are welcome, including small weekly bags.

Yes. Choose a day each week; regular rounds are the easiest way to keep the treatment room stocked.

We treat for oil before the wash. Towels that have built up oil over months may need more than one wash; we will tell you.

Yes, but set dye usually stays. Many salons keep dark towels for colour work.